Full Payment: To confirm your booking, full payment must be made after the planning call.
Travel Fee: Additional travel fees may apply depending on your ZIP CODE. The fees vary by location.
Questionnaire: After filling out the contact form, our team will reach out to schedule the planning call. During this call, you’ll share your preferences for the videos/photos. Based on this, we’ll plan the details of the project and set the project date.
Punctuality: Our team will arrive a bit earlier to set up the equipment and perform lighting tests. Once the tests are complete, the agreed-upon time will start.
Overtime: If the agreed time runs out, we’ll inform you of the overtime options. Overtime must be paid immediately. Otherwise, the extra material won’t be delivered, and the delivery deadline will begin once payment confirmation is received.
Edit Requests: You can request edits only once within 48 hours of receiving the final project. All changes must be submitted at once. If additional edits are needed, you’ll need to request a quote.
Edit Requests: Send all change requests by email to hello@gooniesmedia.com.
Edit Timeline: Edits can take up to 3 business days, depending on workload.
Schedule Changes: If you need to change the project date, please do so at least 48 hours in advance to avoid penalties. Changes made with less than 48 hours’ notice will incur a rescheduling fee of $100.
Additional Costs: Generic text is included. For custom designs and animations, you must request a cost estimate.
NY: Additional cost of $30 for up to 30 miles. For greater distances, $0.85 per additional mile.
CT: Additional cost of $50 for up to 30 miles. For greater distances, $0.95 per additional mile.
MA: Additional cost of $50 for up to 30 miles. For greater distances, $1.00 per additional mile.
NJ: Additional cost of $50 for up to 30 miles. For greater distances, $0.85 per additional mile.
Ownership of Material: All rights to the produced material will be owned by Goonies Media and may be used for promotional purposes without prior authorization.
Usage Rights: If the client wishes to acquire rights to the material, they must pay an agreed amount and receive a document certifying the transfer of rights.
Standard Delivery: The material will be delivered within 3 business days after the project date. For more complex projects, the maximum delivery time is 7 business days.
Express Delivery: If the client requests an expedited delivery, an additional fee will apply depending on the complexity of the project.
No Refunds: To maintain our low prices, we do not offer refunds under any circumstances.